Planned upgrades to The National Lottery website and app on Sunday, 25 January

This weekend, Allwyn will be carrying out some planned upgrades to The National Lottery website and app. This means that both of these channels will be unavailable to players for a period of time on Sunday 25 January.

During this time, Fed members might see a higher number of players coming into store to check their retail tickets as a result of the online ticket checker being unavailable.

National Lottery Trading Hours

Following these upgrades, Allwyn will be extending the National Lottery trading hours from the evening of Sunday 25 January. From this date, stores will be able to sell draw-based game tickets and pay out prizes until 23:55 each day – an extra 55 minutes of trading time each day.

Retailer Hotline

Once The National Lottery website and app are back online, stores may experience slightly longer waiting times when contacting the Retailer Hotline. Allwyn apologises for the inconvenience this may cause and appreciate members’ patience while they work to return to normal service as quickly as possible.